FAQs

It depends on the chair. Some are held in UK stock and go out quickly; others are built to order from your chosen configuration options and take longer to build. Every chair's own page carries its delivery estimate, so check there before you order. Delivery is free tracked UK delivery either way, and orders are processed Monday to Friday.

Pre-assembly means your chair arrives fully built rather than flat-packed. It depends on the chair, and each chair's own page says which applies: some of our made-to-order chairs arrive fully built as standard; on selected chairs assembled delivery is included at no charge; on many others it is an optional paid extra (£39 on most); and a few chairs are supplied for self-assembly only, with no assembled option. Where assembled delivery is an option, choosing it can add time, and the chair's page carries its delivery estimate. Isle of Wight, Scilly, a Scottish island or Northern Ireland? Please email info@apexcomfort.co.uk before ordering assembled delivery.

Everywhere we serve, free, with no surcharge and no minimum order — England, Wales, Scotland including the Highlands and Islands, Northern Ireland, the Isle of Wight, the Isles of Scilly, and BFPO addresses. We are not currently able to deliver to the Channel Islands or the Isle of Man; if you are there, email Info@apexcomfort.co.uk and we will let you know if that changes. For a Hood chair (the i29, F94, K22 or C19) delivered to the Scottish Highlands, a Scottish island, the Isle of Wight, the Isles of Scilly or Northern Ireland, please email info@apexcomfort.co.uk before ordering, and we will confirm delivery to your address (Highland postcodes).

You'll receive a dispatch email with your carrier name and tracking number once your order leaves the warehouse. If more than 6 calendar days pass with no tracking update, contact support@apexcomfort.co.uk and we'll investigate with the carrier.

Yes. Chairs selected from our online configuration options carry our full 14-day cancellation right. You may cancel from the order date up to 14 days after delivery. Return collection charges apply up to a maximum of £85 (Mainland UK) or £130 (Highlands, Islands & other UK addresses).

Hood F94, K22 and C19 chairs bought in a Fast Track option are collected at no charge on a change-of-mind return, and an unused one can be returned within 30 days of delivery. See our returns policy.

Every chair is covered by its manufacturer's warranty, which we coordinate for you. The exact cover period varies by model — you'll find it on each product page's specification. Whatever the term, if a warranty claim needs chasing, we coordinate it for you and stay involved until it's resolved.

Report it as soon as you notice it to support@apexcomfort.co.uk, ideally with photos. We'll arrange free collection and a repair, replacement, or refund depending on the issue.

Yes. You can cancel at any time from placing your order until 14 days after it is delivered: email Info@apexcomfort.co.uk. If your order has not been dispatched, we cancel it and refund you in full. Once it has been delivered, the change-of-mind terms apply. Return collection costs up to £85 for standard UK mainland postcodes, and up to £130 for the Highlands & Islands and all other UK addresses we deliver to.

Hood F94, K22 and C19 chairs bought in a Fast Track option are collected at no charge on a change-of-mind return, and an unused one can be returned within 30 days of delivery. See our returns policy.

You can unpack, assemble and try it at home, as you would in a showroom. As with any online order, every chair bought on our website carries the standard 14-day right to cancel: you can change your mind at any time from placing your order until 14 days after delivery, without giving a reason. If a chair is handled beyond what is needed to establish its nature, characteristics and functioning, we may deduct the diminished value from your refund, as our returns policy explains.

Return collection costs up to £85 for standard UK mainland postcodes, and up to £130 for the Scottish Highlands & Islands and all other UK addresses we deliver to.

Hood F94, K22 and C19 chairs bought in a Fast Track option are collected at no charge on a change-of-mind return, and an unused one can be returned within 30 days of delivery, on the conditions in section 2.2 of our returns policy.

Before you order, compare one number: the distance from the back of your knee to the floor, in the shoes you work in, against the chair's seat height range. Or use our free fit check: tell us about you and your day, and we will reply in writing with the chair we would choose.

Height alone does not decide it. Two measurements matter most, and you can take both sitting down with a tape measure.

Seat height: from the back of your knee to the floor, in the shoes you work in. Choose a chair whose seat height range includes that number.

Seat depth: from the back of your bottom to the back of your knee. The seat should be about two fingers' width shorter than that, so its front edge does not press behind your knee.

From the chairs' own pages:

Hood Seating F94: seat height 440–530 mm; seat depth 500 mm; back height 580–640 mm.

Hood Seating K22: seat height 440–530 mm; seat depth 500 mm; back height 570–620 mm.

Hood Seating i29: seat height 440–530 mm; seat depth 510–550 mm; back height 570–620 mm.

Nautilus Designs Celeste: seat height 540–640 mm; seat depth 480 mm; back height 505 mm.

Nautilus Designs Henley: seat height 500–600 mm; seat depth 500 mm; back height 760 mm.

Nautilus Designs Windermere: seat height 490–590 mm; seat depth 510 mm; back height 800 mm.

Teknik Hercules: seat height 500–600 mm; seat depth 590 mm; back height 630 mm.

Viasit Toleo: seat height 400–530 mm; seat depth 380–450 mm; back height 550 mm.

So if your knee-to-floor measurement is between 440 and 530 mm (44 and 53 cm), the F94, K22 and i29 all cover it. Above 530 mm, look at the chairs that rise to 590 mm or more. Below 440 mm, look at the Toleo, which goes down to 400 mm, or use a footrest.

Not sure? Use our free fit check: tell us about you and your day, add your two measurements if you have them, and we will reply in writing with the chair we would choose.

Eight of our chairs list a maximum user weight above 150 kg on their own pages. The highest figure is 222 kg (34 st 13 lb). On the three Teknik chairs, the figure is a suggested maximum user weight.

Teknik Hercules Mesh Chair: 222 kg (34 st 13 lb), suggested; seat 600 mm wide.

Teknik Colossus Executive Chair: 222 kg (34 st 13 lb), suggested; seat 590 mm wide.

Nautilus Designs Celeste Mesh Chair: 180 kg (28 st 4 lb); seat 550 mm wide.

Nautilus Designs Henley Leather Chair: 180 kg (28 st 4 lb); seat 560 mm wide.

Nautilus Designs Windermere Leather Chair: 180 kg (28 st 4 lb); seat 550 mm wide.

Nautilus Designs Resolute Mesh Chair: 180 kg (28 st 4 lb); seat 545 mm wide.

Nautilus Designs Fortis Fabric Chair: 180 kg (28 st 4 lb); seat 510 mm wide.

Teknik Goliath Duo Executive Chair: 170 kg (26 st 10 lb), suggested; seat 600 mm wide.

If you weigh more than 222 kg, none of our chairs lists a maximum user weight that high, so please choose a chair whose maker states a figure above your weight.

For 150 kg and below, see our 150 kg chairs compared.

Worried about the arms or the gas lift? Each chair's page shows its warranty term and what it covers; on the chairs above it is 2 years. If a covered part fails within that term, email support@apexcomfort.co.uk with a photo, and we coordinate the claim for you. If your last chairs failed in the same place, tell us before you order and we will answer in writing.

A used Herman Miller Aeron can be a sensible buy. Before you pay, ask the seller four things.

Which size is it? The Aeron comes in sizes A, B and C, and the wrong size may not fit you.

Are the gas lift, mesh and tilt original, and what condition are they in?

If a part fails next year, who repairs it, and for how long?

What does delivery to your address cost, and does it arrive built?

If you would rather buy new, this is what comes with a new Hood Seating F94 from us: a 10-year warranty, based on single-shift use of up to 8 hours a day (a shorter term applies to continuous use); a Verification of Conformity to BS 5459-2:2000+A2:2008 (SCT1710358), the British Standard for office swivel chairs for people weighing up to 150 kg; and free tracked UK delivery. In a Fast Track option it arrives flat-packed as standard, and its page shows the delivery estimate before you order. If you change your mind, we collect a Fast Track F94 at no charge, and an unused one can be returned within 30 days of delivery, on the conditions in section 2.2 of our returns policy.

We're a small UK business and office seating is all we do — a deliberately small range of chairs we know inside out, not a thousand-product catalogue. We're a registered UK company (ZACK'S ECOMMERCE LTD), most of our range is held in UK stock, with the rest built to order from your chosen configuration options, and we handle delivery, returns and warranty coordination directly — and every email, from your first question to years down the line, is read and answered by the person who runs Apex Comfort.

Yes. Email Info@apexcomfort.co.uk with the chair(s), quantity, and delivery postcode for availability and lead time on trade or bulk orders.

No VAT is charged on our prices: the price shown is the total you pay. We cannot issue a VAT invoice.

Yes. Email info@apexcomfort.co.uk with the details below.

For a written quote before you order, tell us which chair and options you want, and your delivery postcode. We can send you a quote with the measurements we list for that chair, for you to show your employer.

For an invoice after you order, send us your order number and your employer's name and address. We can send an invoice for that order in your employer's name. No VAT is charged on our prices, and the invoice states that it is not a VAT invoice.

Email support@apexcomfort.co.uk for order issues, returns, or damage reports, or Info@apexcomfort.co.uk for general questions. We respond within 48 hours, Monday–Friday.