FAQs

It depends on the chair. Some are held in UK stock and go out quickly; others are made to your specification and take longer to build. Every chair's own page carries its delivery estimate, so check there before you order. Delivery is free tracked UK delivery either way, and orders are processed Monday to Friday.

Pre-assembly means your chair arrives fully built rather than flat-packed, instead of you putting it together. It is included at no charge on our premium range, and is an optional paid add-on on our other chairs (£39 on most) — each chair's own page shows which applies to it and the price. An assembled delivery takes longer than a flat-packed one, and the chair's page carries its delivery estimate.

Everywhere we serve, free, with no surcharge and no minimum order — England, Wales, Scotland including the Highlands and Islands, Northern Ireland, the Isle of Wight, the Isles of Scilly, and BFPO addresses. We are not currently able to deliver to the Channel Islands or the Isle of Man; if you are there, email Info@apexcomfort.co.uk and we will let you know if that changes.

You'll receive a dispatch email with your carrier name and tracking number once your order leaves the warehouse. If more than 6 calendar days pass with no tracking update, contact support@apexcomfort.co.uk and we'll investigate with the carrier.

You have 14 days from delivery to return an item for a change of mind, provided it's unused and in its original packaging — you're responsible for return postage in this case. Faulty or damaged items can be reported within 30 days of delivery, and we arrange and cover collection.

Every chair is covered by its manufacturer's warranty, which we coordinate for you. The exact cover period varies by model — you'll find it on each product page's specification. Whatever the term, if a warranty claim needs chasing, you deal with us, not a factory abroad.

Report it within 30 days of delivery to support@apexcomfort.co.uk, ideally with photos. We'll arrange free collection and a repair, replacement, or refund depending on the issue.

Contact us as soon as possible at Info@apexcomfort.co.uk. If your order hasn't been dispatched yet, we'll do what we can to amend or cancel it.

We're a small UK business and office seating is all we do — a deliberately small range of chairs we know inside out, not a thousand-product catalogue. We're a registered UK company (ZACK'S ECOMMERCE LTD), most of our range is held in UK stock, with made-to-order models built to your specification, and we handle delivery, returns and warranty coordination directly — so from first question to years down the line, you're dealing with the same people.

Yes. Email Info@apexcomfort.co.uk with the chair(s), quantity, and delivery postcode for availability and lead time on trade or bulk orders.

Email support@apexcomfort.co.uk for order issues, returns, or damage reports, or Info@apexcomfort.co.uk for general questions. We respond within 48 hours, Monday–Friday.