Welcome to our Frequently Asked Questions page. Below you'll find answers to common questions regarding orders, deliveries, and more. If you need further assistance, please contact us using the details provided at the end of this page.

Placing an Order

Will I get confirmation of my order?
Yes. As soon as we receive your order, we will send a confirmation email to the address you provided. This email confirms that your order has been received in our system and that your payment method has been pre-authorised for your purchase.

I placed my order but did not receive a confirmation email. Why?
If you haven’t received a confirmation email, please consider the following possibilities:

• Our email may have been directed to your junk or spam folder.
• There might have been a misspelling in your email address during checkout.
• Your email server’s spam filters might be preventing our emails from being delivered.

To ensure you receive our communications, we encourage you to provide an alternate email address to support@apexcomfort.co.uk.

Why do you need my phone number?
For some deliveries, our couriers require a contact number to ensure smooth and timely delivery. Rest assured, your phone number is kept private and confidential. It also allows us to contact you quickly if there are any issues with your order.

Is it safe to buy online through your website?
Absolutely. Apex Comfort is committed to providing a secure and seamless shopping experience. Our site uses SSL encryption technology, so you can be confident that your credit card and personal information are protected.

What is the cut-off time for placing my order?
Orders placed by 14:00 GMT on a business day are typically processed within 48 hours. Orders placed after 14:00 GMT or outside regular business hours will be processed on the next business day.

Deliveries

Where do you deliver?
We deliver anywhere within the United Kingdom (UK) mainland. Please note that additional charges may apply for deliveries to the 'offshore domestic regions' and the ‘Scottish Highlands’ (this includes the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, and Northern Ireland).
If your address is outside of the UK mainland, please contact us for a delivery quote via email at info@apexcomfort.co.uk.

Do you deliver outside of the United Kingdom?
No, currently we only deliver within the United Kingdom.

How much is delivery?
Delivery to the UK mainland is free on all orders, with no hidden fees. However, additional charges may apply for deliveries to 'offshore domestic regions' and the ‘Scottish Highlands’ (including the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, and Northern Ireland).
If your address falls outside the UK mainland, please contact us for a delivery quote via email at info@apexcomfort.co.uk.

How long does it typically take for your products to be despatched?
Once you place your order, it is generally processed within 1-3 business days—provided the order is placed before the 14:00 cut-off time. Orders placed after this time or on weekends will be processed on the next business day. If you have any concerns, please contact our customer service team.

How long does it typically take for my purchase to arrive once it’s despatched?
Our estimated delivery time for in-stock items is 1-2 days. For the most accurate information, please refer to the specific product pages before placing your order.
Please note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Can my order be delivered to a PO box?
Unfortunately, we are unable to deliver to PO Boxes.

Where can I find my Track & Trace code?
Once your order has been dispatched, you will receive a Track & Trace code via email. If you do not see the email, please check your spam or junk folder. Note that it may take some time for the Track & Trace link to become active.

How can I track my order?
You can track your order using the Track & Trace number provided in your dispatch email. Remember that it might take a little while for the tracking information to update.

Returns & Refunds

I am not satisfied with my order. What should I do?
If you are not completely satisfied with your order, please visit our Returns & Refunds page for further details on how to proceed: Returns & Refunds.

Need More Help?

If you have any additional questions or need further assistance, please do not hesitate to contact us:

• Website Name: apexcomfort.co.uk
• Company Name: ZACK'S ECOMMERCE LTD
• Company Number: 15693486
• Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
• Email: support@apexcomfort.co.uk

Customer Service Opening Hours:

• Monday - Friday: 9:00 - 17:00
• Saturday - Sunday: Closed

We aim to respond to your inquiries within 48 hours.

Please Note: Our office address is for mailing purposes only. Do not send returns to this address; a return address will be provided once your return has been approved.

We hope this FAQ page has answered your questions. Thank you for choosing Apex Comfort