Delivery information

At Apex Comfort, we are committed to providing a smooth, transparent, and reliable delivery experience. Below you will find all the details regarding our shipping process to ensure your satisfaction and clarity every step of the way.

Delivery Range

  • UK Mainland Deliveries: We deliver anywhere within the United Kingdom mainland.
  • Additional Regions: Please note that additional charges apply for the 'offshore domestic regions' and ‘Scottish Highlands’ including:
    • Channel Islands
    • Isle of Wight
    • Isle of Man
    • Scilly Isles
    • Scottish Highlands
    • Scottish Islands
    • Northern Ireland

If your address is outside of the UK mainland, please contact us for a delivery quote via email at Info@apexcomfort.co.uk.

Delivery Costs

  • Free Shipping: Enjoy free shipping on all orders.
  • No Hidden Fees: All delivery costs are clearly outlined at checkout—what you see is what you pay.

Order Processing Time

  • Processing Time: Orders are processed within 48 hours, Monday to Friday.
  • Last Order Time: The cut-off time for same-day processing is 14:00 (GMT). Orders placed after this time, as well as weekend orders, will be processed on the next business day.

Delivery Time

  • Estimated Delivery: Your order is estimated to arrive within 1-3 business days.
  • Business Days: Deliveries are made from Monday to Friday.
  • Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Delivering Your Order

We are dedicated to ensuring that your order is delivered quickly, securely, and reliably:

  • Once your payment is processed, your items will be dispatched within the delivery timeframe stated on the product page.
  • You will receive a despatch notification via email once your order leaves our warehouse.
  • Our team selects the most suitable delivery method and carrier for each order; therefore, it is not possible to choose a specific courier or delivery method at checkout.
  • Deliveries are generally made Monday through Friday.

Tracking Deliveries

  • Tracking Information: After your purchase, you will receive an email containing the tracking details, including the name of the shipping company and the tracking number.
  • Need Help? If you have any questions about tracking your order, our support team is ready to assist you.

Partial Delivery

  • Multiple Packages: If your order is split across multiple boxes, please note that delivery of individual packages may occur on separate days.
  • Incomplete Deliveries: If you do not receive your full delivery as expected or if parts of your item (e.g., hardware packs) are missing, please contact us immediately via email at support@apexcomfort.co.uk.

Delay Between Carrier Scans

  • Transit Updates: Delays between carrier scans during transit can occur. If more than 6 calendar days have passed since the last tracking update, please contact us so we can investigate the status of your order with the carrier.

Report Damage or Defect

We understand that receiving a damaged or defective item can be frustrating. If you experience any issues, please report them within 30 days of your delivery date. To help us resolve the issue promptly, we may request:

  • Photographic evidence of the damage, and/or
  • The return of the original item.

For assistance with damaged or defective items, please contact us using one of the methods below:

  • Email: support@apexcomfort.co.uk
  • Website: Contact us

Contact Us

If you cannot find the answer to your question, please do not hesitate to get in touch with our team:

  • Website Name: Apex Comfort
  • Company Name: ZACK'S ECOMMERCE LTD
  • Company Number: 15693486
  • Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • Email: info@apexcomfort.co.uk

Customer Service Opening Hours:

  • Monday - Friday: 9:00 - 17:00
  • Saturday - Sunday: Closed

We aim to respond to all inquiries within 48 hours.

Please Note: Our office address is for mailing purposes only. Do not send returns to this address; a return address will be provided once your return has been approved.

Thank you for choosing Apex Comfort. We look forward to delivering your order and ensuring your complete satisfaction.