Shipping policy

At Apex Comfort, we are committed to providing a smooth, transparent, and reliable delivery experience. Below you will find all the details regarding our shipping process to ensure your satisfaction and clarity every step of the way.

Delivery Range

We deliver free to every UK address we serve, with no surcharge and no minimum order value. That includes:

  • England and Wales
  • Scotland, including the Highlands and Islands
  • Northern Ireland
  • The Isle of Wight and the Isles of Scilly
  • BFPO addresses

We are not currently able to deliver to the Channel Islands or the Isle of Man. If you are there, email info@apexcomfort.co.uk and we will let you know if that changes.

For a Hood chair (the i29, F94, K22 or C19) delivered to the Scottish Highlands, a Scottish island, the Isle of Wight, the Isles of Scilly or Northern Ireland, please email info@apexcomfort.co.uk before ordering, and we will confirm delivery to your address (see Delivery Options, Hood Chairs, below).

Not every chair can be delivered to every address in that list. If your address is outside mainland Great Britain, please email info@apexcomfort.co.uk before ordering, and we will let you know whether we can deliver there.

Delivery Costs

  • Standard delivery is free: free tracked UK delivery on every order, with no minimum order value.
  • Assembled delivery depends on the chair: some of our made-to-order chairs arrive fully built and ready to use as standard, delivered to your door (kerbside); you'll need to bring the chair inside. On many others, White Glove is an optional service: your chair is delivered fully built instead of flat-packed, and on Teknik chairs a two-person team delivers it. It is included at no charge on selected chairs and is a paid option on others (£39 on most chairs). On a few chairs the fully assembled service is different: the chair is delivered to your desk, unpacked and set up, typically 4–7 working days for a Fast Track chair in stock (a Made-to-Order chair is built first). Where a chair's page offers it, you can instead choose tool-free delivery: the chair arrives boxed at your door, usually one working day later than flat-packed; three simple steps, no tools. A small number of chairs are supplied for self-assembly only, with no assembled delivery available. Each chair's own product page shows which applies to it and the price.
  • No hidden fees: the delivery cost shown at checkout is the delivery cost you pay.

Order Processing Time

  • Processing Time: Orders are processed Monday to Friday.
  • Weekend Orders: Orders placed at the weekend are processed on the next business day. Processing is separate from delivery time — each chair's own product page carries its delivery estimate.

Delivery Time

  • Estimated Delivery: Delivery time depends on the chair. Some of our chairs are held in UK stock and go out quickly; others are built to order from your chosen configuration options and take longer to build. Every chair's own product page carries its delivery estimate — please check there before you order.
  • Pre-Assembled (White Glove) Deliveries: If your order includes a White Glove or fully built delivery, your chair is delivered fully built rather than flat-packed. Assembled deliveries can take longer than flat-packed ones; the estimate for your chair is on its product page.
  • Fully Built as Standard, Made-to-Order Chairs: Where a chair's product page says it arrives fully built as standard, it comes ready to use. Our delivery partner will phone you to arrange the day; delivery is to your door (kerbside), and you'll need to bring the chair inside. Unpacking and disposing of the packaging is left to you, and someone needs to be there to sign for it, so please make sure the phone number you give at checkout is right.
  • Assembled Delivery, Teknik Chairs: Typically 5–10 working days from your order to mainland Great Britain. Allow 2–3 extra working days for Scotland, much of Wales, Shropshire, Cornwall, parts of Devon and Dorset, and the Portsmouth area (postcode areas listed below). Our courier will be in touch to book a delivery day.
  • Assembled Delivery, Extra-Time Postcode Areas: AB, DD, DG, DT, EH, FK, G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, PO, SA, SY, TD, TQ and TR (mainland addresses only).
  • Delivery Options, Hood Chairs: Flat-packed (standard, free): boxed to your door for you to build. Tool-free (paid option): arrives boxed at your door, usually one working day later than flat-packed; three simple steps, no tools. Fully assembled (paid option): delivered to your desk, unpacked and set up, typically 4–7 working days for a Fast Track chair in stock. A Made-to-Order chair is built first. These timings are for mainland Great Britain. Delivering a Hood chair to the Scottish Highlands, a Scottish island, the Isle of Wight, the Isles of Scilly or Northern Ireland? Please email info@apexcomfort.co.uk before ordering, whichever delivery you choose, and we will confirm delivery to your address. Highland postcodes: IV (Inverness, Nairn, Ross-shire, much of Sutherland, Lochalsh, and Elgin, Forres, Lossiemouth and Fochabers in Moray); KW1–KW14 (Caithness and north and east Sutherland); PH17–PH26, PH30–PH44, PH49 and PH50 (Rannoch and Blair Atholl; Badenoch and Strathspey; Lochaber and the Small Isles); AB35–AB38 and AB54–AB56 (upper Deeside and Donside, Speyside, Glenlivet, Huntly, Keith and Buckie); PA21–PA38 and PA80 (Argyll: Cowal, Kintyre, Mid Argyll, Oban and Appin; and Morvern); FK18–FK21 (Strathyre, Lochearnhead, Crianlarich, Tyndrum and Killin).
  • Assembled Delivery, Islands and Northern Ireland: Isle of Wight, Scilly, a Scottish island or Northern Ireland? Please email info@apexcomfort.co.uk before ordering assembled delivery.
  • Business Days: Deliveries are made from Monday to Friday.
  • Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Delivering Your Order

We are dedicated to ensuring that your order is delivered quickly, securely, and reliably:

  • Once your payment is processed, your items will be dispatched within the delivery timeframe stated on the product page.
  • You will receive a despatch notification via email once your order has been dispatched.
  • Our team selects the most suitable delivery method and carrier for each order; therefore, it is not possible to choose a specific courier or delivery method at checkout.
  • Deliveries are generally made Monday through Friday.

Tracking Deliveries

  • Tracking Information: After your purchase, you will receive an email containing the tracking details, including the name of the shipping company and the tracking number.
  • Need Help? If you have any questions about tracking your order, our support team is ready to assist you.

Partial Delivery

  • Multiple Packages: If your order is split across multiple boxes, please note that delivery of individual packages may occur on separate days.
  • Incomplete Deliveries: If you do not receive your full delivery as expected or if parts of your item (e.g., hardware packs) are missing, please contact us immediately via email at support@apexcomfort.co.uk.

Delay Between Carrier Scans

  • Transit Updates: Delays between carrier scans during transit can occur. If more than 6 calendar days have passed since the last tracking update, please contact us so we can investigate the status of your order with the carrier.

Report Damage or Defect

We understand that receiving a damaged or defective item can be frustrating. If you experience any issues, please report them as soon as you notice them. To help us resolve the issue promptly, we may request:

  • Photographic evidence of the damage, and/or
  • The return of the original item.

For assistance with damaged or defective items, please contact us using one of the methods below:

  • Email: support@apexcomfort.co.uk
  • Website: Contact us

Contact Us

If you cannot find the answer to your question, please do not hesitate to get in touch with our team:

  • Website Name: Apex Comfort
  • Company Name: ZACK'S ECOMMERCE LTD
  • Company Number: 15693486
  • Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • Email: info@apexcomfort.co.uk

Customer Service Opening Hours:

  • Monday - Friday: 9:00 - 17:00
  • Saturday - Sunday: Closed

We reply by email.

Please Note: Our office address is for mailing purposes only. Do not send returns to this address; a return address will be provided once your return has been approved.

Thank you for choosing Apex Comfort. We look forward to delivering your order and ensuring your complete satisfaction.