Shipping policy

At Apex Comfort, we are committed to providing a smooth, transparent, and reliable delivery experience. Below you will find all the details regarding our shipping process to ensure your satisfaction and clarity every step of the way.

Delivery Range

We deliver free to every UK address we serve, with no surcharge and no minimum order value. That includes:

  • England and Wales
  • Scotland, including the Highlands and Islands
  • Northern Ireland
  • The Isle of Wight and the Isles of Scilly
  • BFPO addresses

We are not currently able to deliver to the Channel Islands or the Isle of Man. If you are there, email info@apexcomfort.co.uk and we will let you know if that changes.

A small number of chairs cannot be delivered to every address in that list. Where that applies, it is stated on the chair's own product page, and the chair cannot be added to an order for an address we cannot reach.

Delivery Costs

  • Standard delivery is free: free tracked UK delivery on every order, with no minimum order value.
  • White Glove is a separate optional service: a two-person team brings your chair fully built and places it in the room you choose, instead of flat-packed. It is included at no charge on selected chairs and is a paid add-on on the rest (£39 on most chairs) — each chair's own product page shows which applies to it and the price.
  • No hidden fees: the delivery cost shown at checkout is the delivery cost you pay.

Order Processing Time

  • Processing Time: Orders are processed Monday to Friday.
  • Weekend Orders: Orders placed at the weekend are processed on the next business day. Processing is separate from delivery time — each chair's own product page carries its delivery estimate.

Delivery Time

  • Estimated Delivery: Delivery time depends on the chair. Some of our chairs are held in UK stock and go out quickly; others are made to your specification and take longer to build. Every chair's own product page carries its delivery estimate — please check there before you order.
  • Pre-Assembled (White Glove) Deliveries: If your order includes a White Glove delivery and assembly service, your chair is delivered fully built rather than flat-packed. Please allow 5-10 working days in total for assembled deliveries.
  • Business Days: Deliveries are made from Monday to Friday.
  • Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Delivering Your Order

We are dedicated to ensuring that your order is delivered quickly, securely, and reliably:

  • Once your payment is processed, your items will be dispatched within the delivery timeframe stated on the product page.
  • You will receive a despatch notification via email once your order has been dispatched.
  • Our team selects the most suitable delivery method and carrier for each order; therefore, it is not possible to choose a specific courier or delivery method at checkout.
  • Deliveries are generally made Monday through Friday.

Tracking Deliveries

  • Tracking Information: After your purchase, you will receive an email containing the tracking details, including the name of the shipping company and the tracking number.
  • Need Help? If you have any questions about tracking your order, our support team is ready to assist you.

Partial Delivery

  • Multiple Packages: If your order is split across multiple boxes, please note that delivery of individual packages may occur on separate days.
  • Incomplete Deliveries: If you do not receive your full delivery as expected or if parts of your item (e.g., hardware packs) are missing, please contact us immediately via email at support@apexcomfort.co.uk.

Delay Between Carrier Scans

  • Transit Updates: Delays between carrier scans during transit can occur. If more than 6 calendar days have passed since the last tracking update, please contact us so we can investigate the status of your order with the carrier.

Report Damage or Defect

We understand that receiving a damaged or defective item can be frustrating. If you experience any issues, please report them as soon as you notice them. To help us resolve the issue promptly, we may request:

  • Photographic evidence of the damage, and/or
  • The return of the original item.

For assistance with damaged or defective items, please contact us using one of the methods below:

  • Email: support@apexcomfort.co.uk
  • Website: Contact us

Contact Us

If you cannot find the answer to your question, please do not hesitate to get in touch with our team:

  • Website Name: Apex Comfort
  • Company Name: ZACK'S ECOMMERCE LTD
  • Company Number: 15693486
  • Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • Email: info@apexcomfort.co.uk

Customer Service Opening Hours:

  • Monday - Friday: 9:00 - 17:00
  • Saturday - Sunday: Closed

We aim to respond to all inquiries within 48 hours.

Please Note: Our office address is for mailing purposes only. Do not send returns to this address; a return address will be provided once your return has been approved.

Thank you for choosing Apex Comfort. We look forward to delivering your order and ensuring your complete satisfaction.